STORE POLICY
CUSTOMER CARE
At Medellin Coffee Roasters we're dedicated to ensuring your coffee experience is exceptional from start to finish. If you have any questions or need assistance, our friendly team is here to help.
Contact Us:
Quality Guarantee:
We take pride in our small-batch roasting. If you have any issues with your order, please let us know so we can make it right.
Feedback:
Your satisfaction is our ultimate goal. We welcome any feedback or suggestions to help us improve. Feel free to share your thoughts via email.
Thank you for choosing Medellin Coffee Roasters– we look forward to serving you!
PRIVACY & SAFETY
At Medellin Coffee Roasters, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience. Here’s how we keep your data safe:
1. Information Collection: We collect personal information such as your name, email address, shipping address, and payment details only when you place an order or sign up for our newsletter. This information is necessary to process your orders and improve our services.
2. Data Protection: We use advanced encryption technologies to safeguard your information during transmission. Our website employs SSL (Secure Socket Layer) technology to ensure that your data is protected and remains confidential.
3. Usage of Information: Your personal information is used solely for processing orders, providing customer support, and enhancing your experience with our products. We do not sell, rent, or trade your personal data to third parties.
4. Cookies: Our website uses cookies to enhance your browsing experience and provide personalized content. Cookies are small files stored on your device that help us understand your preferences and improve our website's functionality. You can manage or disable cookies through your browser settings.
5. Third-Party Services: We may use third-party services (such as payment processors and shipping carriers) to assist with your orders. These third parties are contractually obligated to protect your information and use it only for the purpose of fulfilling your order.
6. Data Security: We implement robust security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. Our team regularly reviews and updates our security practices to ensure ongoing protection.
7. Your Rights: You have the right to access, correct, or delete your personal information. If you wish to make changes to your data or have any concerns about your privacy, please contact us at medellincoffeeroasters@gmail.com.
8. Changes to This Policy: We may update our Privacy and Safety Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us: If you have any questions or concerns about our Privacy and Safety practices, please reach out to us at:
Thank you for trusting Medellin Coffee Roasters. We are committed to ensuring that your shopping experience is both secure and enjoyable.
WHOLESALE INQUIRIES
Thank you for your interest in partnering with Medellin Coffee Roaster for wholesale coffee. We are excited to work with retailers, cafés, and businesses to bring our small-batch roasted coffee to a wider audience. Here’s how you can get started:
1. Contact Us:
For all wholesale inquiries, please reach out to our wholesale team at medellincoffeeroasters@gmail.com. Provide your business details, including your company name, location, and the type of products you are interested in.
2. Product Information:
We offer a range of roasts of single-origin coffees. Let us know your preferences, and we can provide detailed product information, including pricing and availability.
3. Minimum Orders:
We have minimum order requirements to ensure the best value for our wholesale partners. Our team will discuss these requirements with you and help you choose the right quantities.
4. Custom Roasting:
We can work with you to create custom blends tailored to your customers’ tastes. Contact us to discuss your specific needs and how we can craft a unique coffee experience for your business.
5. Shipping and Distribution:
We handle shipping and logistics to ensure timely and efficient delivery. Our team will coordinate with you to arrange the best shipping options for your location.
6. Get Started:
Ready to explore a wholesale partnership? Send us an email at medellincoffeeroasters@gmail.com. Our team is eager to discuss how we can work together.
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Thank you for considering Medellin Coffee Roasters as your coffee partner. We look forward to brewing success together!
PAYMENT METHODS
- Credit / Debit Cards